Shopping Information
We may collect contact, order, delivery, payment-related, and account information needed to complete purchases and provide service.
How SimplyPure handles personal information
Privacy Policy
This Privacy Policy explains how SimplyPure collects, uses, discloses, protects, and retains personal information when customers browse the website, place an order, subscribe to communications, request support, or otherwise interact with the store.
Privacy at a glance
Clear information about how data supports the store
SimplyPure aims to collect and use personal information only for legitimate business purposes connected with shopping, customer service, security, communication, legal compliance, and website improvement.
Website Activity
We may collect device, browser, cookie, interaction, referral, and approximate location information when customers use the website.
Trusted Providers
Information may be disclosed to service providers that support payments, website hosting, fraud prevention, fulfillment, delivery, analytics, marketing, and support.
Customer Choices
Customers may have rights to access, correct, delete, obtain, or opt out of certain processing, depending on applicable law.
This policy should be read together with SimplyPure’s Terms of Service, Shipping & Delivery information, Returns & Exchanges policy, Payment & Checkout information, and other notices shown at the point of collection.
Information we may collect
Different interactions create different information
The information collected depends on how a customer uses the website, which services are enabled, and which details the customer chooses to provide.
- 1Contact information: name, email address, telephone number, delivery address, billing address, and communication preferences.
- 2Order information: products, variations, quantities, order value, discounts, delivery details, returns, exchanges, refunds, and customer-service history.
- 3Payment-related information: transaction status, payment method type, billing verification information, provider reference, and limited card details such as the last four digits when supplied by the payment provider.
- 4Account and communication information: login or account activity, saved preferences, subscription status, reviews, messages, attachments, photographs, and support requests.
- 5Device and usage information: IP address, browser, device type, operating system, referral source, viewed pages, clicks, session activity, cookie identifiers, and approximate location derived from technical data.
How SimplyPure may use personal information
Personal information may be used for the purposes reasonably necessary to operate the store, provide requested services, protect customers and the business, and meet legal responsibilities.
Process Orders
Complete checkout, confirm payment, prepare products, arrange delivery, provide tracking, and manage returns, exchanges, or refunds.
Provide Support
Respond to product questions, order concerns, accessibility requests, delivery issues, damaged items, and policy inquiries.
Protect Transactions
Detect fraud, misuse, suspicious activity, security incidents, payment risk, and violations of store terms.
Improve the Store
Understand website performance, navigation, product interest, technical errors, customer journeys, and service quality.
Send Communications
Deliver order messages, support responses, service notices, policy updates, and marketing communications when permitted.
Meet Legal Duties
Maintain records, respond to lawful requests, enforce agreements, defend claims, and comply with applicable laws.
When information may be disclosed
Service providers receive information for defined purposes
SimplyPure may disclose personal information to businesses that perform services on the store’s behalf or support a customer transaction.
- 1E-commerce and hosting providers that operate storefront, account, cart, checkout, database, and website infrastructure.
- 2Payment and fraud-prevention providers that authorize transactions, prevent misuse, investigate risk, and process refunds.
- 3Fulfillment, delivery, and logistics providers that prepare, transport, track, and deliver customer orders.
- 4Customer-service and communication providers that support email, messaging, help-desk, notification, and subscription services.
- 5Analytics, advertising, security, and professional providers that help measure performance, protect the website, provide relevant communications, or support legal and accounting needs.
SimplyPure does not disclose personal information to service providers for unrestricted use. Providers receive information according to their role, contract, instructions, and applicable law.
Health and sensitive information
Share only what is necessary for customer support
Because SimplyPure offers health monitors, diagnostic devices, first-aid products, pain supports, mobility products, recovery tools, and wellness products, a customer may choose to describe a product concern involving health or physical comfort.
- 1Do not submit full medical records, diagnosis documents, insurance information, prescriptions, or emergency health information unless a lawful and secure process specifically requires it.
- 2Provide only the product, order, symptom-free technical detail, error message, photograph, or compatibility information reasonably needed to explain the concern.
- 3Do not use customer-support forms for emergency assistance or urgent medical concerns.
- 4Store content and customer support do not replace individualized medical advice, diagnosis, treatment, or emergency services.
- 5When a health-related detail is voluntarily submitted, it may be processed only as reasonably necessary to review the request, protect safety, comply with law, or provide the requested service.
Privacy choices and legal rights
Rights depend on the customer’s location
Applicable privacy laws may give customers some or all of the following rights, subject to verification, exemptions, limitations, and legal retention requirements.
Know and obtain information
Request confirmation of whether SimplyPure processes personal information and obtain access to eligible personal information.
Correct inaccurate information
Request correction of eligible inaccurate personal information, taking account of the information and processing purpose.
Request deletion
Request deletion of eligible personal information, subject to transaction, legal, security, recordkeeping, and other permitted exceptions.
Receive a usable copy
Request eligible personal information in a portable and reasonably usable format when required by applicable law.
Limit certain processing
Opt out of eligible targeted advertising, sale, sharing, or qualifying profiling where those rights apply.
Challenge a decision
Appeal a denied privacy request when applicable law provides an appeal process.
SimplyPure will not unlawfully discriminate against a customer for exercising an applicable privacy right. A request may require identity verification before information is accessed, changed, deleted, or disclosed.
Submitting a privacy request
Provide enough information for secure verification
To protect customer information, SimplyPure may need to verify the requester’s identity, authority, account connection, order history, or relationship to the information.
- 1State the privacy right or request being exercised.
- 2Provide the name, email address, telephone number, or order information connected with the request.
- 3Describe the information, account, communication, or transaction involved.
- 4Respond to reasonable verification questions without sending passwords, complete payment-card numbers, or security codes.
- 5If acting through an authorized agent, provide evidence of authority and any customer verification required by law.
Some information cannot be deleted immediately when it is needed to complete an order, process a return, prevent fraud, maintain required records, resolve a dispute, or comply with law.
How long information may be retained
SimplyPure retains personal information for no longer than reasonably necessary for the purpose collected, while considering legal, accounting, tax, fraud-prevention, security, transaction, support, and dispute-resolution requirements.
Order Records
May be retained to complete purchases, provide service, manage returns, support warranties, reconcile payments, and meet tax or accounting duties.
Account Records
May remain while an account is active and for a reasonable period afterward for security, support, legal, and operational purposes.
Support Records
May be kept to resolve the request, document the outcome, improve service, prevent repeated issues, and defend or establish legal rights.
Marketing Records
May be retained while consent or another lawful basis exists and as needed to maintain opt-out, suppression, or subscription preferences.
Security Records
May be retained to investigate suspicious activity, protect systems, enforce terms, and prevent fraud or misuse.
Legal Holds
Information may be retained longer when required by law, court order, investigation, dispute, audit, or preservation obligation.
Security and customer responsibility
Privacy protection is a shared responsibility
No internet transmission, website, storage system, or security measure can guarantee absolute protection. Customers can help reduce risk by using secure devices, accurate contact information, and careful account practices.
- 1Use strong, unique passwords and do not share account credentials.
- 2Confirm the website address before entering personal or payment information.
- 3Avoid sending sensitive information through unsecured messages or public networks.
- 4Review order confirmations and payment activity for unexpected transactions.
- 5Contact SimplyPure promptly if an account, order, or communication appears suspicious.
SimplyPure’s website and products are intended for adults making personal, household, care, or wellness purchases.
The website is not directed to children under 13, and SimplyPure does not knowingly collect personal information from children under 13 without legally required authorization. A parent or guardian who believes a child has submitted personal information may contact SimplyPure to request review and appropriate action.
Children’s privacyAdditional privacy information
Other circumstances may affect how information is handled
Does SimplyPure sell personal information?
SimplyPure does not sell personal information in exchange for money. Some privacy laws may define certain advertising-related disclosures broadly as a sale or sharing. Where applicable, customers may exercise the relevant opt-out rights.
Can information be transferred during a business change?
Personal information may be disclosed or transferred as part of a merger, acquisition, financing, restructuring, sale of assets, insolvency, or similar business transaction, subject to applicable law and appropriate protections.
Can SimplyPure disclose information for legal reasons?
Information may be disclosed when reasonably necessary to comply with law, respond to lawful process, protect rights or safety, investigate fraud, enforce agreements, or defend legal claims.
What happens when another website is linked?
Third-party websites, services, social platforms, payment providers, and delivery tools operate under their own privacy practices. SimplyPure is not responsible for the privacy practices of services it does not control.
Can this Privacy Policy change?
Yes. SimplyPure may update this policy to reflect changes in services, technology, business practices, legal requirements, or data use. The updated date will be revised when material changes are published.
Which version applies?
The version published on the website at the relevant time applies, subject to any additional notice or consent required by applicable law.
Privacy questions and requests
Contact SimplyPure about personal information
Contact SimplyPure to ask a privacy question, exercise an applicable privacy right, appeal an eligible request decision, report a security concern, or ask how information connected with an account or order is handled.
Business Name: SimplyPure
Business Address: 357 Gholson Rd, Millsap, TX 76066, United States
Support Email: supports@simplypure.lol
Support Phone: +1 (936) 555-0157
Include the request type, name, contact information, relevant order or account details, and enough information for secure verification. Do not send passwords, complete payment-card numbers, security codes, or unnecessary medical information.
Verification and response
Requests are reviewed securely and fairly
SimplyPure may confirm identity, authority, account connection, or order information before responding. Requests will be handled within the timeframe required by applicable law, subject to permitted extensions and exceptions.
- 1Provide accurate information connected with the request.
- 2Describe the right or action requested clearly.
- 3Complete reasonable verification steps.
- 4Identify an authorized agent when applicable.
- 5Use the appeal process when a legally eligible request is denied.