Thirty-Day Window
Start an eligible return or exchange request within 30 days after the carrier records confirmed delivery.
Clear support when a purchase is not quite right
Returns & Exchanges
This page explains SimplyPure’s 30-day free return and exchange process, product-condition requirements, category-specific limitations, refund timing, and the steps to follow when an order arrives damaged, incomplete, defective, or incorrect.
Free eligible returns
Free eligible exchanges
30 days from delivery
24/7 customer support
Policy at a glance
Simple conditions for eligible requests
SimplyPure aims to make approved returns and exchanges clear while protecting product condition, customer hygiene, transaction accuracy, and lawful consumer rights.
Free Return Support
Approved eligible returns and exchanges are provided without return-shipping cost when SimplyPure’s instructions are followed.
Condition Review
Items should be clean, complete, unused, unmodified, and suitable for inspection unless the concern involves damage or defect.
Support at Any Hour
SimplyPure provides 24/7 help for returns, exchanges, damaged products, missing contents, and approved refunds.
Do not send a product back without approved return instructions. Unidentified or incorrectly addressed parcels may be delayed, refused, or impossible to match with the correct order.
General return eligibility
Eligible products must meet the return conditions
Unless the request concerns damage, defect, missing contents, or an incorrect product, the item should remain in a condition that allows safe inspection and appropriate handling.
- 1The request must be started within 30 days after confirmed delivery.
- 2The product should be unused, unwashed, unmodified, clean, and free from damage caused after delivery.
- 3Original components, accessories, manuals, chargers, tools, inserts, labels, seals, and packaging should be included when reasonably available.
- 4The customer must provide the order number, purchaser information, product name, selected variation, and reason for the request.
- 5The product must be packaged and shipped according to SimplyPure’s approved return instructions.
Normal outer-packaging wear caused by careful opening does not automatically make a product ineligible, but missing or damaged product components may affect the available resolution.
Different product categories require different condition checks
Personal-care, hygiene, oral-care, first-aid, monitoring, and wellness products may have additional restrictions because opening, use, contamination, or missing safety components can affect resale, inspection, or safe handling.
Bath and Body Care
Opened liquids, creams, washes, deodorants, or moisturizers may be restricted unless the concern involves damage, defect, leakage, or incorrect fulfillment.
Skincare and Sun Care
Seals, pumps, caps, applicators, cartons, labels, and included accessories should remain complete and hygienic when a standard return is requested.
Feminine and Personal Hygiene
Opened or used hygiene-sensitive products may be ineligible for a change-of-mind return unless required by law or affected by a verified order problem.
Hair and Grooming Tools
Electrical tools, attachments, chargers, blades, guards, manuals, and storage accessories should be clean, complete, and free from use-related damage.
Oral Care and First Aid
Opened toothbrushes, mouth-care items, wound-care products, antiseptics, or sterile supplies may be restricted for hygiene and safety reasons.
Monitors and Care Devices
Devices, cuffs, cables, sensors, chargers, batteries, manuals, apps, accessories, and protective packaging should be returned safely and completely.
The approved return process
Four stages connect a request with resolution
Following the correct process protects the product, preserves evidence, and helps SimplyPure match the returned parcel with the correct customer order.
Submit the Request
Provide the order number, product details, reason, requested outcome, and photographs when relevant.
Receive Instructions
SimplyPure reviews the information and provides the approved return, exchange, replacement, or refund steps.
Prepare the Product
Include requested contents, protect the item, attach the supplied label when applicable, and keep shipment proof.
Complete the Review
SimplyPure receives and checks the return before completing the approved exchange, refund, or other resolution.
Packing an approved return
Protect the product and preserve every component
Use a durable outer container and enough protective material to prevent movement, crushing, leakage, moisture, or contact between delicate components.
- 1Close caps, pumps, lids, covers, battery compartments, and protective cases securely.
- 2Place liquids, creams, small accessories, blades, attachments, and cables in separate protective packaging when appropriate.
- 3Protect screens, sensors, glass, mirrors, electrical tools, health monitors, and delicate parts from impact.
- 4Remove or fully cover older shipping labels before attaching the approved return label.
- 5Keep the carrier receipt, tracking number, and photographs of the packed return until the case is complete.
Exchange requests
Eligible exchanges depend on product availability
SimplyPure provides free eligible exchanges within 30 days, subject to product condition, the requested variation, current availability, destination, and any category-specific hygiene restrictions.
- 1State the product and variation received and the product or variation requested.
- 2Keep the original item unused and complete whenever the exchange is based on preference or selection.
- 3Do not place a second order unless SimplyPure confirms that a new purchase is the correct next step.
- 4If the requested exchange is unavailable, SimplyPure may discuss another product, refund, or appropriate resolution.
- 5Replacement dispatch timing begins after the exchange has been approved and the required return condition has been confirmed.
An exchange cannot be guaranteed until the request has been reviewed and the requested product or variation has been confirmed as available.
Approved refunds
Refund timing includes review and payment posting
Refunds are processed after the relevant order, return, carrier evidence, or product concern has been reviewed and approved.
Original payment method
Approved refunds are generally issued to the payment method used for the original transaction unless another lawful method is required.
Return inspection
A returned product may require receipt, identification, condition review, component verification, and case reconciliation before approval.
Payment-provider timing
After SimplyPure submits the refund, the bank, card provider, wallet, or payment service may require additional time to display the credit.
Incomplete returns
Missing components, accessories, chargers, tools, manuals, packaging, or safety items may affect the available refund or exchange where permitted by law.
Return-shipping cost
Approved eligible returns and exchanges are free when the customer follows SimplyPure’s supplied instructions.
Non-waivable rights
Nothing in this page limits a refund, repair, replacement, or other remedy that applicable law does not allow SimplyPure to exclude.
A refund confirmation means SimplyPure has submitted the credit. The date it appears in the customer’s account is controlled by the payment provider.
Damaged, defective, incorrect or incomplete orders
Preserve evidence before discarding anything
Verified order problems may qualify for a refund, replacement, exchange, missing-part solution, or another appropriate remedy.
- 1Stop using a product that is damaged, leaking, unusually hot, wet, cracked, sharp, swollen, unstable, contaminated, or otherwise unsafe.
- 2Photograph the outer parcel, shipping label, internal packaging, product, affected area, and all received components.
- 3Keep the product, packaging, labels, seals, manuals, chargers, tools, accessories, and inserts while the request is reviewed.
- 4Explain whether the concern was visible at delivery, discovered during setup, or appeared during the first reasonable use.
- 5Do not repair, wash, charge, refill, modify, dismantle, or continue testing the product unless SimplyPure provides instructions.
Conditions that may prevent a standard return
Some products require additional review
These limits do not remove remedies required by law for defective, misdescribed, unsafe, damaged, or incorrect products.
Outside the 30-day window
A standard return or exchange may be declined when the request begins more than 30 days after confirmed delivery.
Wear beyond inspection
Products showing use, washing, contamination, modification, installation damage, or avoidable wear may not qualify for a standard return.
Health and hygiene restrictions
Opened personal-hygiene, oral-care, first-aid, sterile, intimate-care, or consumable products may be restricted unless affected by a verified problem.
Missing important contents
Missing accessories, chargers, attachments, manuals, tools, packaging, seals, or safety components may affect eligibility.
Sent without instructions
Parcels shipped to an unapproved address or without identifying information may be delayed, refused, or excluded from normal processing.
Condition changed after delivery
Damage caused by misuse, neglect, improper cleaning, unauthorized repair, incompatible accessories, or unintended use may not qualify.
Return and exchange questions
Useful answers before contacting support
When does the 30-day window begin?
The eligibility window begins on the date the carrier records confirmed delivery.
Are eligible returns and exchanges free?
Yes. SimplyPure provides free approved returns and exchanges when the customer follows the supplied instructions.
Can I return an opened personal-care product?
Opened or used products may have hygiene restrictions. Eligibility depends on the product category, condition, reason for return, and any rights provided by law.
Can I exchange for a different variation?
Eligible exchanges may be available when the requested variation is in stock and the original product meets the applicable return conditions.
What should I do after receiving a damaged item?
Preserve everything, stop using any unsafe product, and photograph the parcel, label, packaging, product, damage, and included contents clearly.
Why is my refund not visible yet?
The payment provider may need additional processing time to post a credit after SimplyPure submits the approved refund.
Return and exchange support
Contact SimplyPure before sending anything back
SimplyPure provides 24/7 customer support for returns, exchanges, approved refunds, damaged products, incorrect items, missing contents, defects, cancellations, and payment concerns.
Business Name: SimplyPure
Business Address: 357 Gholson Rd, Millsap, TX 76066, United States
Support Email: supports@simplypure.lol
Support Phone: +1 (936) 555-0157
Include the order number, product name, selected variation, quantity, delivery date, reason for the request, requested outcome, and photographs when they help show the issue.
