Thirty-Day Window
Eligible return and exchange requests must be submitted within 30 days after confirmed delivery.
Straightforward support after your purchase
Return & Refund Policy
This policy explains SimplyPure’s 30-day return and exchange period, free approved return shipping, product-condition expectations, damaged or incorrect order support, refund processing, and the information needed to request assistance.
Policy at a glance
Returns designed to feel clear and manageable
SimplyPure supports eligible returns and exchanges within 30 days after confirmed delivery. Approved returns include free return shipping and no restocking fee.
Free Return Shipping
SimplyPure covers approved return shipping when the provided return instructions are followed.
No Restocking Fee
No restocking fee is charged on an approved eligible return or exchange.
Customer Support
Support is available around the clock for return, exchange, refund, and order-condition questions.
Do not send a product back before receiving approved instructions. Unidentified or unauthorized parcels may be delayed, refused, or returned because they cannot be matched reliably to the correct order.
Return eligibility
Eligible items must meet the policy requirements
A return or exchange request should be made within the 30-day period and include enough information for SimplyPure to verify the order and understand the reason for the request.
- 1The product was purchased from SimplyPure and can be matched to a valid order.
- 2The request is submitted within 30 days after confirmed delivery.
- 3The product is generally unused, clean, complete, unmodified, and suitable for inspection unless the concern involves damage, defect, contamination, or incorrect fulfillment.
- 4Original packaging, labels, seals, accessories, manuals, components, gifts, and included materials are preserved when reasonably available.
- 5The customer follows the approved return instructions and uses the provided return method when applicable.
Products that involve hygiene, oral care, intimate care, first aid, sterile packaging, consumable contents, or direct body contact may require unopened packaging unless the item is damaged, defective, unsafe, or incorrect.
Starting a return or exchange
Complete the request before sending the parcel
Providing clear information at the beginning helps SimplyPure confirm eligibility, select the appropriate resolution, and issue accurate return instructions.
Identify the Order
Provide the order number, purchaser name, email address, product name, variation, and confirmed delivery date.
Explain the Request
State whether you are requesting a return, replacement, exchange, refund review, or another appropriate resolution.
Share Evidence
Attach clear photographs of the parcel, label, packaging, product, damage, defect, incorrect item, or missing components when relevant.
Follow Instructions
Use the approved label, packaging method, destination, deadline, and tracking process supplied by SimplyPure.
Product condition is reviewed fairly and consistently
SimplyPure considers the product category, stated reason, packaging, safety, hygiene, missing components, signs of use, and any evidence showing how the item arrived.
Unused Products
Items should generally be clean, complete, unmodified, and suitable for inspection or resale where appropriate.
Opened Packaging
Opening may affect eligibility for hygiene-sensitive, sterile, consumable, intimate-care, oral-care, and personal-use items.
Damaged on Arrival
Preserve the parcel and photograph the outer packaging, label, internal protection, product, and damage.
Defective Products
Stop using a product that appears unsafe, unstable, leaking, cracked, contaminated, unusually hot, swollen, or otherwise defective.
Missing Components
Check every packaging layer before reporting missing accessories, manuals, attachments, chargers, caps, or included parts.
Incorrect Products
Keep the item unused when reasonably possible and photograph the product, label, packaging, and variation received.
Damaged, incorrect, incomplete, or unsafe orders
Report order problems promptly after delivery
SimplyPure will review the order history, delivery information, photographs, product condition, and available resolution options.
- 1Do not discard the product, parcel, shipping label, internal packaging, seals, accessories, or manuals before the review is complete.
- 2Photograph the entire parcel before focusing on close-up details of the damage, defect, leakage, contamination, or incorrect variation.
- 3Stop using products that create a reasonable safety, hygiene, electrical, skin, oral-care, mobility, or health-monitoring concern.
- 4Do not attempt major repairs, modifications, cleaning, disposal, or repackaging that could hide the original condition.
- 5SimplyPure may offer an approved replacement, exchange, refund, return, or another lawful resolution based on the circumstances.
Refund processing
Approved refunds return to the original payment method
Refund timing includes SimplyPure’s review and processing period plus the independent posting time of the bank, card issuer, digital wallet, or payment provider.
Return received
The parcel is matched to the order and reviewed for product identity, condition, completeness, eligibility, and compliance with the approved instructions.
Approval decision
SimplyPure confirms whether the request qualifies for a refund, exchange, replacement, partial resolution, or another appropriate outcome.
Refund destination
An approved refund is generally issued to the original payment method. SimplyPure cannot normally redirect it to an unrelated card, account, or recipient.
Posting time
After issuance, the payment provider may require additional time to display the credit. Processing speed varies by institution and payment method.
Original shipping
SimplyPure offers free shipping on every product. Because no standard shipping charge is collected, there is normally no outbound shipping fee to refund.
Discounted orders
Refund calculations reflect the amount actually paid for the returned item after applicable discounts, promotions, adjustments, taxes, or prior credits.
Exchanges and replacements
Availability determines the replacement options
Eligible exchanges are supported within the 30-day period, but the requested product, size, variation, model, scent, color, or configuration must be available.
- 1A replacement or exchange may be arranged after eligibility and product availability are confirmed.
- 2Some requests require the original item to be returned and inspected before a replacement is released.
- 3If the preferred variation is unavailable, SimplyPure may discuss a refund or another suitable resolution.
- 4Price differences, discounts, taxes, and availability may affect an exchange involving a different item or variation.
- 5Approved exchanges do not incur a restocking fee, and approved return shipping remains free.
Items with additional restrictions
Safety and hygiene may limit return eligibility
Some personal-care and wellness products cannot be accepted after opening or use because they cannot be safely inspected, restored, or offered again.
- 1Opened intimate-care, feminine-hygiene, oral-care, sterile, wound-care, first-aid, consumable, or hygiene-sensitive products may be restricted.
- 2Used grooming tools, toothbrushes, mouth-care devices, personal applicators, hair-removal tools, and direct-contact accessories may require special review.
- 3Products damaged through misuse, unauthorized repair, improper storage, neglect, accidental damage, or use contrary to instructions may not qualify.
- 4Final-sale or non-returnable status applies only when clearly disclosed before purchase and permitted by applicable law.
- 5These restrictions do not remove rights that apply to damaged, defective, unsafe, misdescribed, or incorrectly supplied products.
When uncertain, contact SimplyPure before opening or using the product. Support can explain the category-specific return considerations connected with the item.
Return and refund questions
Helpful answers before starting your request
How long do I have to request a return?
Eligible return and exchange requests must be submitted within 30 days after confirmed delivery.
Will I pay for approved return shipping?
No. SimplyPure provides free approved return shipping when the supplied instructions and return method are followed.
Does SimplyPure charge a restocking fee?
No restocking fee is charged on an approved eligible return or exchange.
Can I return an opened personal-care product?
Eligibility depends on the category, hygiene considerations, condition, reason for return, and whether the product is damaged, defective, unsafe, or incorrect.
Where will my refund be sent?
Approved refunds are generally issued to the original payment method used for the order.
What should I include with my request?
Include the order number, product name, variation, delivery date, reason for the request, preferred resolution, and clear photographs when relevant.
Return and refund support
Contact SimplyPure with complete order details
Contact SimplyPure to request a return, exchange, replacement, refund review, approved return label, or assistance with a damaged, defective, incorrect, incomplete, or unsafe product.
Business Name: SimplyPure
Business Address: 357 Gholson Rd, Millsap, TX 76066, United States
Support Email: supports@simplypure.lol
Support Phone: +1 (936) 555-0157
Include the order number, purchaser name, product and variation, confirmed delivery date, reason for the request, requested outcome, and clear photographs of the parcel, label, packaging, product, and affected area when relevant. Do not include passwords, complete payment-card numbers, or security codes.